How can we help you?

 

Where are my socks?

After you have placed an order, you can check its status in my account by clicking the "My Orders" link, or by clicking directly on the account dashboard. Here, you can see if your order has dispatched and view its tracking information. Additionally, you will receive an e-mail with the dispatch confirmation. Please see our shipping page to check the estimated delivery time to your country.

Do you deliver internationally?

Yes we do. Please check our shipping page for all the delivery options.

How do I know what size to order?

Minga Berlin socks and overknee sizes translate to the following international sizes:

Socks

SIZE XS S M L
EU    30 - 34       35 - 38       39 - 42       43 - 46   
JP 18-21 21 - 24 25 - 28 29 - 31
UK Kids (6+) 2 - 5 6 - 8 9 - 11
US w Kids (6+) 4 - 7 8 - 11 12 - 14
US m Kids (6+) 3 - 6 6 - 9 10 - 12

Overknees - Tight fit holds the sock up

SIZE S M
EU    35 - 38       39 - 42   
JP 22 - 24 25 - 27
UK 2 - 5 6 - 8
US 4 - 6 7 - 10

How do I return an item?

Please check our returns page for details on how to send back your order.

What is the quality of Minga Berlin Socks and Overknees?

The goal for Minga Berlin socks and overknees is to deliver you up-to-date colours and styles using the best yarns and knitting machines, delivering high-end quality socks for your feet!

MAIN YARN

Minga Berlin socks are knitted using GOTS certified Egyptian organic MAKO cotton. This long staple premium yarn from the Mako bay in Egypt is known since centuries for it's outstanding quality, softness and strength. Due to the high quality, long fibre, your MINGA BERLIN socks will stay soft even after multiple washing cycles.

Our overknees are made of organic combed cotton (certified by the 0rganic Exchange Organization). Combing cotton is a process wherein short cotton fibers are removed and the longer fibers are straightened, making the yarn stronger and softer.

KNITTING

Minga Berlin socks and overnkees are knitted on state of the art, computer-based Italian knitting machines for highest precision and quality.

HAND-LINKED-TOES

The toes for Minga Berlin socks and overknees are hand-linked. Hand-linking is the most time consuming process of closing the toes. The toe seam is linked together loop by loop with a single thread, creating a uniform, smooth and perfectly flat finish.

QUALITY CONTROL

MINGA BERLIN socks pass multiple quality control stages to provide you with the best possible product. Our manufacturer is ISO 9001 certified. During the whole production and packaging process samples are taken, tested and measured. We manufacture our socks using the latest Italian knitting machines, known to be the best in the world. All production steps, from cotton picking through yarn dyeing, knitting and packaging are GOTS certified, hence comply with highest social and ecological standards. Every sock leaving the company is also Oeko-Tex 100 certified. We always search for areas of improvement and your feedback is always welcome.

Where do you manufacture the socks?

Minga Berlin Socks are manufactured in Istanbul by a leading premium sock manufacturer. This third generation,100% family owned company has been manufacturing high quality socks since 1966 using the latest technology, Italian knitting machines. The company is certified according to ISO 9001 (for quality), IS0 14001 (for environmental protection) and OHSAS 18001 (Occupational Health and Safety Assessment Series). All socks produced by the company are also certified according to Oeko-Tex 100.

How do I care for my new socks and overknees?

You can machine-wash warm (104° F/40° C) your socks using powder or liquid detergent. Please do not bleach. We recommend line-drying your Minga Berlin socks, but you can also use a tumbling dryer at minimum temperature.